Return & Refund Policy

Last Updated : 01 November 2023

Thank you for shopping with Wixx Media!

We appreciate your understanding and thank you for choosing Wixx Media for your digital product needs.

Given the nature of digital products, we generally do not accept returns or provide refunds. Once a digital product has been downloaded or accessed, it is considered as delivered and cannot be returned. We encourage customers to review product details and specifications before making a purchase.

At Wixx Media, our primary aim is ensuring customer satisfaction. However, due to the nature of digital products, our refund policy is outlined as follows:

All The Digital Products :-

As our products are digital and can be instantly downloaded and/or accessed upon purchase, they are considered non-tangible goods. Therefore, we do not offer refunds or exchanges for any digital product once a purchase has been made.

Exceptional Circumstances :-

Refunds for digital products will only be considered under exceptional circumstances. If you encounter a technical issue or a defect with a product, please contact us immediately at support@wixxmedia.com. We will first attempt to resolve the issue. If we cannot provide a solution within a reasonable timeframe, a refund may be considered.

Unauthorized Charges :-

If you notice any unauthorized charges made by Wixx Media, report them immediately. Upon verification, we will process the appropriate refunds.

Refund Request :-

To request a refund, email us at suppor@wixxmedia.com with your order number, the email address used during purchase, and a detailed explanation of your reason for the refund request.

However, if you encounter any issues with your digital product or have concerns about your purchase, please don’t hesitate to contact our customer support.

Changes to this Policy :-

Wixx Media reserves the right to change this refund policy at any time. Changes will be updated on this page, with the “Last Updated” date at the top adjusted accordingly.

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